Experience
2020 - Present
Microsoft - Software Engineer
- Supported customers in their migration from the Microsoft Enterprise Agreement to the Microsoft Customer Agreement by assisting with API integration, Power Bi connectors and general technical migration blockers.
- Collaborated with Engineering teams to maintain clear documentation for APIs, knowledge bases and update code samples that led to a reduction in call volume from customers.
- Assisted teammates across the globe with tackling complex migration scenarios to ensure a high customer satisfaction.
2019 - 2020
Microsoft - Business Program Manager
- Designed and launched multiple Azure Cloud based Python automations that enabled process streamlining.
- Constructed a custom billing and invoicing system to enable a $350 million international cloud deal.
- Managed $706 million of revenue across 11 unique enterprise deals.
- Engaged with customers around the world to design and implement custom billing solutions in accordance with contract language.
2019
AIM Consulting - Microsoft - Azure Operations
- Spearheaded a project to automate the processing of Azure Enterprise accounts through the billing & crediting system that led to a 99% reduction in initial processing time and error rate.
- Analyzed customer usage to provide in depth analysis of usage for billing analysis.
- Interacted with multiple teams around the globe to reduce customer wait time and streamline crediting system.
Education
2018
General Assembly - Data Science Bootcamp
12 week immersive course covering:
Data Analysis, Data Engineering, Data Science,
Statistics, Machine Learning, Deep Learning, ETL, SQL, Spark